Shipping policy

DELIVERY TIME:

  • Delivery time: 3 to 5 working days after receipt of order.
  • As soon as your order is on its way to you, you will receive a separate shipping confirmation by e-mail.
  • Worldwide shipping

SHIPPING COSTS:

GERMANY & AUSTRIA

  • DHL: 5,90 €
  • UPS: 7,90 €

SWITZERLAND

  • Swiss Post: 9,90 CHF
  • You don't have to pay anything when you receive the shipment, the goods will be delivered duty free.

UNITED KINGDOM

  • EVRI: 9,90 GBP
  • You don't have to pay anything more when you receive the shipment, the goods will be delivered duty-free.

UNITED STATES

  • EVRI: 0.00 USD (free delivery)
  • You do not have to pay anything when receiving the shipment, the goods will be delivered duty free.

OTHER COUNTRIES WITHIN EU

  • FedEx: 9.90 € to 14.90 €
  • For all deliveries within the EU, taxes and customs duties are included in the product price.

OTHER COUNTRIES OUTSIDE THE EU

  • FedEx: 24,90 €
  • Any import duties or fees are determined by the destination country and must be paid by the customer. PESO does not collect duties and taxes at checkout and cannot predict what they will be. Please check with your customs office in advance for more information on your country's import regulations

RETURNS & RETURN FEES:

PESO provides a free return label for returns from the following countries:

  • Germany
  • Austria
  • Switzerland
  • The Netherlands
  • United Kingdom

For returns from these countries, a flat-rate return fee will be charged depending on the scope of the return:

  • Complete return (all items returned): A fee of 5.90 in the respective national currency will be automatically deducted from the refund amount.
  • Partial return (at least 1 item is kept): No processing fee.

Please use the appropriate returns portal for returns:

Returns from other countries

  • PESO does not provide a returns label for returns outside the countries listed above.
  • In these cases, customers must bear the return costs themselves. We recommend that the parcel is sent insured.

MORE INFORMATION

LOCATIONS:

OUR LOGISTICS (SHIPPING & RETURNS)

Königsberger Str. 100 (Hall D10)
40231 Düsseldorf
DEUTSCHLAND / GERMANY

OUR OFFICE

Schloßstraße 57
40477 Düsseldorf
GERMANY / GERMANY